{"id":34852,"date":"2026-01-15T07:30:47","date_gmt":"2026-01-15T07:30:47","guid":{"rendered":"https:\/\/maf.org.my\/shop\/?page_id=34852"},"modified":"2026-01-15T07:53:04","modified_gmt":"2026-01-15T07:53:04","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/maf.org.my\/shop\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34852\" class=\"elementor elementor-34852\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46aba77f e-flex e-con-boxed e-con e-parent\" data-id=\"46aba77f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d434073 e-con-full e-flex e-con e-child\" data-id=\"2d434073\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c080f87 elementor-widget elementor-widget-image\" data-id=\"6c080f87\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"801\" height=\"800\" src=\"https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01.png\" class=\"attachment-large size-large wp-image-34830\" alt=\"\" srcset=\"https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01.png 801w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-500x500.png 500w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-300x300.png 300w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-768x767.png 768w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-150x150.png 150w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-75x75.png 75w, https:\/\/maf.org.my\/shop\/wp-content\/uploads\/2026\/01\/refund_icon-01-480x479.png 480w\" sizes=\"(max-width:767px) 480px, (max-width:801px) 100vw, 801px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dbaad65 e-con-full e-flex e-con e-child\" data-id=\"3dbaad65\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1463fe0f elementor-widget elementor-widget-heading\" data-id=\"1463fe0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund and Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9f36 elementor-widget elementor-widget-text-editor\" data-id=\"4f9f36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You have 7 working days to return an item from the date you receive it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7da06cde elementor-widget elementor-widget-spacer\" data-id=\"7da06cde\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c15f51 elementor-widget elementor-widget-text-editor\" data-id=\"8c15f51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>RETURN<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dcb2991 elementor-widget elementor-widget-text-editor\" data-id=\"2dcb2991\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Application for the Return of an Item<\/strong><\/span><\/p><p>The Buyer may only apply for the refund and\/or return the Item under the following circumstances:<\/p><p>\u2714 The Item has not been received by the Buyer;<\/p><p>\u2714 The Item is defective and\/or damaged;<\/p><p>\u2714 We delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to the Buyer;<\/p><p>\u2714 The Item delivered to the Buyer is materially different from the description provided by us in the listing of the Item.<\/p><p><span style=\"text-decoration: underline;\"><strong>Condition of Returning Item<\/strong><\/span><\/p><p>To enjoy a hassle-free experience when returning the Item, the Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to us in the condition received by the Buyer on delivery. The Buyer is recommended to take a photo of the Item upon receipt and email to us.<\/p><p><strong><u>Liability of Product Return Shipping Fee<\/u><\/strong><\/p><p>In the event of an unforeseen error from our end (e.g. damaged, faulty or wrong product delivered to the Buyer), we will bear the Buyer&#8217;s return shipping fee.<\/p><p>In the event of the Buyer&#8217;s change of mind, the Buyer shall get prior consent from us to the return request and the buyer will bear the return shipping fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2a3d4a elementor-widget elementor-widget-spacer\" data-id=\"2d2a3d4a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e98a3fc elementor-widget elementor-widget-text-editor\" data-id=\"2e98a3fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>REFUNDS<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8756c9 elementor-widget elementor-widget-text-editor\" data-id=\"3e8756c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Buyer will only be refunded after we have received the returned Item. The Item will undergo investigation and we will notify you that we have received your returned items. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the payment within a certain number of days, depending on your card issuer\u2019s policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62805d4d elementor-widget elementor-widget-spacer\" data-id=\"62805d4d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7810a5 elementor-widget elementor-widget-text-editor\" data-id=\"a7810a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>CONTACT US<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3128fe3a elementor-widget elementor-widget-text-editor\" data-id=\"3128fe3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions on how to return your item to us, do not hesitate to contact us at:<\/p><p><strong>LOH YIT HENG<br \/><\/strong>+603.4047.4256\/ loh@maf.org.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy You have 7 working days to return an item from the date you receive it. RETURN Application for the Return of an<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":-1,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-34852","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Return Policy - MAF Charity Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maf.org.my\/shop\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - MAF Charity Shop\" \/>\n<meta property=\"og:description\" content=\"Refund and Return Policy You have 7 working days to return an item from the date you receive it. 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